Cancellation Policy
Please read this cancellation policy carefully before using Our Service. For the purposes of this cancellation policy:
Account means a unique account created for You to access our Service or parts of our Service
Application means the software program provided by the Company downloaded by You on any electronic Device, named Buddy Balls
The Company, We, Us or Our refers to Super Squad Sdn Bhd, Brunei
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet
Material or Materials includes data, information, contents and databases
Personal Data is any information that relates to an identified or identifiable individual
Service refers to the Application and Our website www.supersquadsports.com
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used
Third-Party Social Media Service means any services, websites or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit)
You and Your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
These are the Cancellation Policy governing the use of Our Service and the agreement that operates between You and the Company. These cancellation policies set out the rights and obligations of all users regarding the use of Our Service.
Table of Contents
Booked Games
1.1.
Booked games can be cancelled before a 24-hour bookings lockdown with a full
refund. Please refer to Our Refund Policy for further information
1.2.
Cancellations within 24-hour bookings lockdown will be considered as late
cancellations, where booking fee will not be refunded, and additional penalty of 6
points deduction from leaderboard points
1.3.
Booked games (for teams/squads) can be cancelled before a 48-hour bookings
lockdown with a full refund. Please refer to Our Refund Policy for further
information
1.4.
Cancellations (for teams/squads) within 48-hour bookings lockdown will be
considered as late cancellations, where booking fee will not be refunded, and
additional penalty of 6 points deduction from leaderboard points
1.5.
Not showing up for booked games will incur no booking fee refund, and additional
penalty of 6 points deduction from leaderboard points
Disputes Resolution
2.1
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company
Changes to These Cancellation Policy
3.1.
We reserve the right, at Our sole discretion, to modify or replace these Cancellation
Policy at any time. If a revision is material We will make reasonable efforts to
provide at least 30 days' notice prior to any new terms taking effect. What
constitutes a material change will be determined at Our sole discretion
3.2.
By continuing to access or use Our Service after those revisions become effective,
You agree to be bound by the revised policies. If You do not agree to the new
policies, in whole or in part, please stop using the Application and the Service
Contact Us
4.1.
If you have any questions about these Cancellation Policy, You can contact us by email: buddyballs@supersquadsports.com